Cancellation policy

Appointments must be cancelled more than 24 hours in advance. Please give more notice when possible. If you do not show up for your appointment or you cancel/reschedule with less than 24 hours, you will be charged a fee that is equal to the cost of the appointment. Health insurance companies do not cover these fees.

Illness and emergencies will be evaluated case-by-case for exemption to this policy. Fees must be settled the day that they are incurred.

Be mindful when booking your appointments. Repeatedly rescheduling appointments close to the 24 hour deadline is disruptive to the therapist’s schedule and can cause a loss of income.

how to cancel

You can cancel or reschedule your appointment through the Jane App booking site if there is more than 24 hours before your scheduled time.

Please email tessarowan.rmt@gmail.com or text to cancel with less than 24 hours notice. You will receive a response during working hours though your treatment will be cancelled.